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First Premier Home Warranty Review

Review: First Premier Home Warranty

This review was created to help you better understand the pros and cons of home warranty plans provided by First Premier Home Warranty.

This review was created to help you better understand the pros and cons of home warranty plans provided by First Premier Home Warranty.

First Premier Home Warranty Summary

If the costs of an unexpected breakdown of your home’s systems or appliances will break the bank, you can benefit from a home warranty plan. Companies like First Premier Home Warranty offer contracts to help homeowners reclaim expenses used to fix malfunctions caused by normal wear and tear. These optional policies create peace of mind that you won’t be without an essential appliance or system when they inevitably break down. 

Before you jump into a home warranty agreement, you should understand the ins and outs of the policy. Our reviews team provides an in-depth look at what you can expect when signing up with First Premier Home Warranty. Find out more about the team’s coverage options, pricing, contract exclusions, and review actual customer feedback. 

Pros Cons
Accepts claims 24/7 Online sample contract is unavailable.
Backed by over 30 years in the HVAC industry
Thoroughly screens repair services before approving them as partners.

First Premier Home Warranty Summary

First Premier Home Warranty was founded in 2020 but says that it’s a branch of a large company with over 30 years of experience in the major appliance and HVAC industry. The home warranty provider is available in 44 states and works with a vast pool of expert repair services. Before a service center is approved to work with First Premiere, the company performs a rigorous screening test to ensure they meet strict ethics and quality standards. 

Customers of First Premier Home Warranty receive dedicated customer service, 24/7 claims submission, and two warranty packages with options to enhance their coverage with various optional add-ons.

First Premier Home Warranty: At A Glance

State availability 48
BBB rating C+
Customer service 24/7 claims submission
Service fee cost $75
Years in business 2
HVAC Available with the most expensive package.

First Premier Home Warranty Coverage Options and Pricing Information

First Premier offers two bundled packages to protect your essential home systems and appliances. In addition to the standard plans, customers can also include numerous add-ons for more comprehensive coverage. 

Home Systems and Appliances Premier Plan Platinum Plan
A/C systems (2) units
Heating system (2) units
Washing machine
Clothes dryer
Plumbing system
Plumbing stoppage
Water heater
Whirlpool bathtub
Electrical system
Oven, range, and stove
Sump pump
Built-in microwave
Garbage disposal
Trash compactor
Garage door opener
Ceiling and exhaust fans

We asked First Premier Home Warranty for a quote to cover a single-family home under 5,000 sq. ft. in Chicago and received the following information. When paying per month, our premium was quoted at $39.99/month for the Premier Plan and $47.99/month for the Platinum Plan. The team offered annual costs at $419.99/year for basic coverage and $499.99/year for the more comprehensive plan. 

A First Premier Home Warranty contract requires a $75 service trade fee due to a technician when they arrive on the property to address a claim. 

Optional Coverage and Cost Information

Optional add-on coverage is available for the following home systems and appliances. 

Equipment Monthly Premium Annual Premium
Pool/Spa $12.50 $150.00
Additional spa $12.50 $150.00
Limited roof leak $4.17 $50.00
Central vacuum $2.08 $25.00
Sump pump $2.08 $25.00
Well pump $6.25 $75.00
Septic pumping $5.00 $100.00
Second refrigerator $2.92 $35.00
Stand-alone freezer $2.92 $35.00
Water softener $2.92 $35.00
Refrigerator ice maker $2.92 $35.00
Free-standing ice maker $2.92 $50.00
Washing machine $5.00 N/A
Clothes dryer $5.00 N/A
Sprinkler system $4.17 $50.00

What’s Covered?

Most home warranty contracts ensure home systems and appliances are covered from malfunctions caused by normal wear and tear. A few common reasons claims are denied may be caused by:

  • Issues stemming from pre-existing conditions.
  • Cosmetic defects like scratches or dents. 
  • Improper installation or misuse.
  • Equipment that is covered by a manufacturer warranty.

Each provider is different regarding its annual reimbursement amount, the types of covered damages, and its maximum payouts for specific equipment. 

Unfortunately, First Premier Home Warranty does not offer a sample contract on its website. Before you sign up for coverage, it’s a good idea to ask a representative for a copy of the team’s terms and conditions to ensure you understand the team’s terms and conditions.

How to Get a First Premier Home Warranty Quote

You can get your free no-obligation quote by visiting the First Premier Home Warranty website. Customers are invited to fill out a form with their contact information and the size and type of their home. If you agree to the terms, simply advance the online form to checkout and begin covering your home systems and appliances. First Premier Home Warranty requires a 30-day waiting period before the contract is valid and you can make a claim. 

Our free quote was followed up with an email from a representative. They encouraged us to reach out directly to receive special offers and ask any questions about the policy. 

If you’re hesitant to sign up digitally, call the team at 800-388-1918 to discuss the agreement with a live agent. 

First Premier Home Warranty Claims Process

First Premier Home Warranty accepts claim submissions 24/7 via its customer service hotline or by filling out an online form. Once a representative reviews the claim, the company will be in contact to discuss the issue. The home warranty provider appoints a preferred repair service from its trusted network of experts. 

First Premier Home Warranty Customer Reviews

Based on its Better Business Bureau profile, First Premiere Home Warranty has a C+ rating from the agency. After nearly 100 customer reviews, the team has a 3-of-5 star rating. Check out what clients are saying about their experiences with the company. 

“Amazing home warranty company! We were with another group for years and it was awful. We have had three claims this year. They are kind, professional and caring. Technicians have been sent within 24–48 hours and the work was completely satisfactory. We highly recommend them. —Sarah K., 10/2022, 5 Stars.

“First Premier Home Warranty really showed up when my refrigerator went out with $500 worth of food. They scheduled an emergency case and had someone out within two hours to have the problem resolved. Thank you guys for having our back.” —Matthew T., 07/2022, 5 Stars.

The Bottom Line

Overall, First Premier Home Warranty shows a solid reputation among reviews from its current and former clients. Customers boast about the team’s quick response to addressing claims and appreciate that it expedites service calls during emergencies. The company offers a vast list of optional add-ons, making it a great choice if you have a lot of equipment not included in the bundled packages. 

While there’s plenty to like about First Premier Home Warranty, we did find a few disadvantages during our research. The most significant downside is the lack of an available sample contract. These terms and conditions show customers exactly what they can expect and avoid unexpected surprises about what’s covered during a breakdown. 

Another downside is the lack of HVAC coverage in its base plan. Since repairing heating and air equipment can be expensive, customers must purchase the Platinum Plan to include the units. However, the Premiere Plan may be the right option if you have newer HVAC machines covered by a manufacturer’s warranty. 

If you want to learn more about First Premier Home Warranty coverage, reach out to the team for a free, no-obligation quote.