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This review was created to help you better understand the pros and cons of home warranty plans provided by Elite Home Warranty.
This review was created to help you better understand the pros and cons of home warranty plans provided by Elite Home Warranty.
Elite Home Warranty, a newcomer to the home warranty market, has been operating since early 2020 and is based in New York. The company provides three customizable plans to homeowners, including one solely for appliances, one for systems, and comprehensive coverage for both. We particularly appreciate how Elite charges a $75 service fee for repairs, which is on the low end of the industry average.
We recommend Elite for homeowners looking for customer service features and customization options that allow you to include only the systems and appliances you need covered. However, note that the company enforces both aggregate and individual item coverage limits, which can impact your overall coverage.
Elite provides three different home warranty options for homeowners to choose from. It also allows you to browse through state-specific service contracts and compare the various plans to find what works best for your home.
If you’re a homeowner looking to cover specific home systems or appliances only, Elite also offers a customizable policy that starts with as little as one item and provides coverage for up to five items combined.
Find a breakdown of each system and appliance covered under Elite’s three home warranty plans down below.
| Elite Appliances |
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| Elite Systems |
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| Elite Complete |
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Elite has one of the more extensive add-on catalogs amongst the most popular home warranty providers on the market, providing 33 different options to help enhance your home’s protection.
These add-on coverage options include the following:
Elite Home Warranty offers service contracts lasting 12 months total from the active date of your agreement. Coverage typically begins 30 days from the receipt of purchase. However, if you have proof of existing home warranty coverage from another provider that confirms no lapses in coverage or a valid inspection document, the company may waive this waiting period.
Most home warranty companies enforce coverage exclusions and limitations, and Elite Home Warranty is no exception. For one, Elite includes both individual and aggregate coverage limits for systems and appliances. Individual limits range from $500 to $3,000 for most items and an annual limit of $7,000 for appliances and $8,000 for systems.
In addition to these coverage limitations and a standard 30-day waiting period, Elite implements an additional waiting period that restricts you from using your full benefits for the first 90 days of your policy’s term. During this time, you can only use $300 worth of coverage. This waiting period prevents policyholders from using their coverage for a pre-existing issue with a system or appliance.
Before committing to a home warranty, we encourage you to read through the sample contracts provided by Elite to learn more about coverage limits and any exclusions that may apply.
Filing a home warranty claim looks similar across most providers, but here are some tips to follow with Elite Home Warranty. Note that the company accepts claims requests 24 hours a day, seven days a week.
First, you’ll notify Elite of your claim as soon as you discover a potential breakdown of your system or appliance. You can contact the company in one of two ways:
Unlike most other home warranty providers, Elite allows you to select your own repair technician. However, note that your repair tech will need to charge “a reasonable hourly rate” and have full licensing. If you opt out of selecting your own service provider, the company will provide you with a technician.
Elite states that the company aims to process your request within 24 to 48 hours after receiving it. If you allow Elite to choose your repair technician, the tech will contact you to schedule an appointment to assess your system or appliance.
Note: There are no limits to the number of repair service appointments you can request for the duration of your home warranty contract.
Your total home warranty costs depend on factors unique to your home and situation, such as your location, chosen level of coverage, optional add-ons, and more.
To gather quotes and compare rates from Elite, you’ll need to apply for a quote online and finalize your enrollment by speaking with a customer service representative. The company forgoes allowing customers to purchase coverage online.
Elite Home Warranty charges a standard $75 service call fee for each claim. However, the company also offers higher options that can help reduce the overall cost of your plan. If you need premium appliance repairs or emergency weekend services, the service fee will increase to $150.
Elite holds a high percentage of positive reviews across third-party review platforms such as the Better Business Bureau (BBB) and Trustpilot. Below are some examples of satisfied customers who hold a home warranty contract with the company:
“Wow! Filed our first claim with Elite Home Warranty. Great service from beginning to end. We suggested a couple of electrical companies in our area and Elite contacted one of them. They came out the same day. We had three dead outlets in one room. Electricians had to diagnose where the problem was and trace all the outlets and wall switches. Elite paid the hefty diagnosis fee. After a few hours, problem solved and everything was fixed! Couldn’t be happier with Elite customer service!”
— Ruth via Trustpilot
“I have had two other home warranty companies over the last 13 years. I was not satisfied with either of them, so I looked for a new company this spring. Elite, so far, is appreciably better across the board. My claim concierge was polite, knowledgeable, efficient, and professional. The service company that was sent out on my first claim solved the problem very quickly. Elite’s direct contact follow-up was a pleasant surprise and appreciated. Thank you, Elite, for a job well done.”
— Karen via Trustpilot
“I’m 75 years old, own my home, and live alone. I’ve had a home warranty policy with a different company for 11 years but have been frustrated with the level of their service. Elite’s representative was extremely helpful and easy to work with. He was able to give me the answers to all my questions and went the extra mile to make sure I was adequately covered at a fair price.”
— Sandra via the BBB
Elite Home Warranty currently holds accreditation and a B+ rating with the BBB. It also holds a 4.9 out of 5-star customer review rating from over 500 reviews. While the company has just over 100 reviews through Trustpilot, it holds a 4.1 out of 5-star rating with the platform.
| Waiting Period | 30 days |
| Cancel without fee within | 30 days |
| Cancellation fee | N/A |
| Automatic renewal | No |
| Period to cancel automatic renewal | N/A |
| Repair timeframe | 24-48 hours |
| Free Re-service Period (parts) | 30 days |
| Free Re-service Period (labor) | 30 days |
| Customer Service | 24/7 |
Elite home warranty could offer a good choice for you if…
Elite may not represent the best option for you if…
No, there is no limit to the number of repairs or service calls for the duration of your home warranty contract with Elite. However, note that individual item and aggregate coverage limits apply and can limit your repairs if you exceed these caps.
Yes, Elite offers a workmanship warranty if a system or appliance breaks down within 30 days of its initial repair or replacement. This means that Elite will send a repair technician back out to your home to fix any issues resulting from the initial repair free of charge.
A home warranty’s worth depends on your unique circumstance. For example, if you live in an older home or have systems and appliances that are no longer covered under a manufacturer’s warranty, you may find peace of mind with a home warranty plan.