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AHW Home Warranty Review

This review was created to help you better understand the pros and cons of home warranty plans provided by AHW Home Warranty.

This review was created to help you better understand the pros and cons of home warranty plans provided by AHW Home Warranty.


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    AHW Home Warranty Summary

    AHW Home Warranty has been providing home warranty coverage to customers for just under a decade, but the company has more than 50 years of collective industry experience. Offering three plans to fit the needs of any homeowner, AHW Home Warranty has a network of more than 10,000 certified and insured technicians, reasonable pricing, and optional add-on coverage.

    To help you determine if AHW Home Warranty is right fit for you, we created this AHW Home Warranty review that discusses plans, details about coverage length, pricing, and an analysis of how the company stacks up against other top-rated home warranty providers. Keep reading to learn more.

    • Three plan options with optional add-ons
    • Network of more than 10,000 licensed and insured technicians
    • Better Business Bureau (BBB) accredited with an A+ rating

    AHW Home Warranty plans

    AHW Home Warranty offers three home warranty plans at an average cost of $29–$46 per month, or $349–$549 per year

    • Essential Appliances Plan—This plan covers a short list of basic appliances.
    • Major Systems Plan—This plan covers your home’s essential systems.
    • Combo Plan—This plan offers everything that the Essential Appliances and Major Systems plans cover, along with seven additional appliances.

    *Note: AHW also offers optional coverage options for items like pools, stand alone freezers, roof leaks, second refrigerators, and septic systems.

    AHW Home Warranty coverage

    AHW Home Warranty offers three home warranty plans—the Essential Appliances Plan, Major Systems Plan, and the Combo Plan—with the opportunity to add on additional coverage for items like pools, stand alone freezers, roof leaks, second refrigerators, and septic systems available. Each plan covers wear and tear, repairs, and replacements for covered appliances or systems.

    Essential Appliances Plan

     

    • Dishwasher
    • Refrigerator (with ice maker)
    • Freezer
    • Clothes washer
    • Clothes dryer
    • Oven/range/stove
    • Cooktop
    • Microwave ovens
    • Trash compactor

    Major Systems Plan

     

    • Central air conditioning
    • Central heating system
    • Plumbing (includes stoppages)
    • Electrical system
    • Hot water heater
    • Ductwork
    • Jetted bathtub
    • Garage door openers

    Combo Plan

     

    • Dishwasher
    • Refrigerator (with ice maker)
    • Freezer
    • Central air conditioning
    • Central heating system
    • Plumbing (includes stoppages)
    • Clothes washer
    • Clothes dryer
    • Electrical system
    • Instant hot water dispenser
    • Hot water heater
    • Ductwork
    • Oven/range/stove
    • Cooktop
    • Microwave ovens
    • Garbage Disposal
    • Trash compactor
    • Jetted bathtub
    • Garage door openers
    • Attic Fan
    • Ceiling Fan
    • Bathroom exhaust fan
    • Door bell
    • Kitchen fan/exhaust hood

    AHW Home Warranty covers a variety of major home systems and appliances under their contracts.

    Note: AHW Home Warranty prices will vary by location and the plan chosen. Contact AHW Home Warranty for a personalized quote or fill out the form on their website for an instant quote.

    Coverage length

    AHW Home Warranty allows its customers to choose between an annual warranty contract and a monthly warranty contract. This flexibility provides potential customers with customization over how their home is covered and is one of the company’s key differentiators. Also, if you invest in a single payment plan with AHW Home Warranty, your first month of service is given to you for free.

    Coverage limits

    AHW Home Warranty’s sample contract, which is available online, lists coverage caps for various systems and appliances. For example, the AHW Home Warranty sample contract states that the company will pay no more than $2,500 per contract term for access, diagnosis, repair, and replacement of the A/C system. For the majority of other items in the contract, like the electrical system, roof leaks, and plumbing, the coverage cap is $500.

    Service claims

    AHW Home Warranty customers can file a claim 24 hours a day, seven days a week. They have an online portal for customers and realtors that provides access to an Account Center where claims can be submitted and monitored.

    Customers can:

    • Submit a claim online—https://www.ahwp.com/login.php
    • Call the customer support center—1-888-531-5403

    Once the claim has been submitted, AHW Home Warranty will contact a service contractor within 48 hours. The contractor will then contact the customer directly to schedule a convenient appointment during normal business hours. In emergency situations, expedited scheduling is available at the discretion of AHW Home Warranty. Note: customers may be required to pay an additional fee for emergency scheduling.

    AHW Home Warranty cost

    AHW Home Warranty customers pay between $29 and $46 per month, or $349 and $549 per year. The company’s prices are on par with other home warranty plans. In fact, $29 per month is well below the industry average cost.

    That being said, your total home warranty cost depends on where you live, the level of coverage you choose, and any optional coverage you choose to add on. We recommend calling AHW Home Warranty for a personalized quote. Plus, it’s easier to negotiate a better deal over the phone than through email.

    Service fees

    AHW Home Warranty charges a service fee of $75, which is standard in the home warranty industry. A service fee is charged per service call. You may request service as many times as needed during the term of your contract.

    AHW Home Warranty reviews

    AHW Home Warranty is among the highest-rated companies in the home warranty industry. Their A+ Better Business Bureau rating, BBB accreditation, and positive record on trusted review websites like ConsumerAffairs.com, TrustPilot.com, and many others are evidence of this.

    Customers John and Belinda Smith of Richmond, V.A.,

    AHW Home Warranty provides the best peace of mind. The service is always prompt and the service providers that come out to my home are always very professional.”

    John Ancona of Holly Hills, C.O.

    AHW Home Warranty is a VERY good service. Excellent response times whenever I needed anything.”

    James Moss of Allentown, P.A. recognized the company’s standout value and customer service,

    “AHW Home Warranty’s Combo Plan is the best value I have seen in home warranty. I had another company before and the difference in service is like night and day. I am so happy with AHW’s service.”

    AHW Home Warranty ratings

    The Better Business Bureau (BBB) gives AHW Home Warranty an A+ rating, which is the highest rating possible and one of the highest we’ve seen among the home warranty companies we’ve reviewed. AHW Home Warranty is also BBB accredited and has a 4.5-star average rating among 244 customer reviews. AHW Home Warranty has resolved 37 customer complaints as of October 2019, proving that the company is responsive.

    Consumers Advocate gives AHW Home Warranty a 3.5 out of 5 rating, otherwise known as “very good” on the site. They note that AHW Home Warranty’s greatest strength is thorough coverage, including a basic list of items and rare items, like wine coolers. They also recognize that the AHW Home Warranty contractor base is large and mention the 24/7 claims service and positive customer reviews.

    AHW Home Warranty At A Glance

    Waiting Period 30 days
    Cancel without fee within 30 days
    Cancellation fee $30
    Automatic Renewal Yes
    Period to cancel automatic renewal 60 days
    Repair timeframe 2 business days
    Free Re-service Period (parts) 30 days
    Free Re-service Period (labor) 30 days
    Customer Service 24/7

    Our conclusion

    House Method gave AHW Home Warranty a score of 4.2 stars out of 5. Not only can you receive comprehensive coverage, you’ll also receive 24/7 customer service, affordable prices, and one month free when signing up for a plan.

    AHW Home Warranty may be a good option if…

    • you want a standard service fee of $75.
    • you want coverage for unique items.
    • you want generous coverage caps on major systems and appliances.

    AHW Home Warranty may not be your first choice if…

    • you want to choose your own service contractor.
    • you live in California, Florida, Hawaii, Iowa, New Mexico, New York, Oklahoma, or Washington

    AHW Home Warranty company information

    • Company name: AHW Home Warranty
    • Company type: Private
    • CEO: Patrick C Bateman, President
    • Founding date: 5/18/2008
    • Address: 20 S 3rd Street, Suite 210, Columbus, OH 43215
    • State availability: 46 states
    • Service fee: $75
    • BBB rating: A+
    • Number of BBB complaints closed within last 3 years: 114

    Frequently Asked Questions

    • Q.
    • What is covered by AHW Home Warranty?
    • A.
    • AHW Home Warranty has three home warranty plans: - System Plan covers home systems, like electrical and plumbing. - Appliance Plan covers appliances, including microwaves, refrigerators, and clothes washers/dryers. - Combo Plan covers both home systems and appliances covered under the two aforementioned plans in addition to seven more appliances. -Optional add-ons are also available and include protection for a pool and spa, a second refrigerator, septic systems, roof leaks, and more.
    • Q.
    • How much does AHW Home Warranty cost?
    • A.
    • The cost of a home warranty will vary depending on where you live and the plan you choose. The average monthly cost for an AHW Home Warranty plan is $29–$46.
    • Q.
    • Does AHW Home Warranty require an inspection?
    • A.
    • No, a home inspection is not required for an AHW Home Warranty contract. You can get a free quote on the AHW Home Warranty website, regardless of your home’s age or the age of your systems and appliances. However, keep in mind that a home inspection may be useful to document the condition of your home’s systems and appliances at the time the contract goes into effect, as many home warranties don’t cover pre-existing conditions.
    • Q.
    • Is an AHW Home Warranty plan worth it?
    • A.
    • Yes, a plan from AHW Home Warranty is worthwhile if you’re a homeowner who’s interested in protecting your home’s major systems and appliances. The company has excellent customer reviews, flexible coverage terms and payment options customers can choose from, plenty of industry experience, and a broad network of insured and licensed technicians.
    • Q.
    • When does my coverage with AHW Home Warranty start?
    • A.
    • Coverage begins 30 days after payment and expires 12 months from the beginning of the coverage period.
    • Q.
    • Can I purchase an AHW Home Warranty for a rental property?
    • A.
    • Yes, you can purchase an AHW Home Warranty whether the property is your personal residence or a rental property.
    • Q.
    • Can I purchase an AHW Home Warranty for a property that I don’t own?
    • A.
    • According to the company’s website, you can purchase coverage for a property you don’t own. Contact an AHW Home Warranty sales representative at 1-844-243-6341 to learn more.
    • Q.
    • What is the service fee for AHW Home Warranty?
    • A.
    • AHW Home Warranty charges a $75 service fee call. Customers are responsible for paying this fee, and the fee may be higher if expedited services for an emergency are requested.
    • Q.
    • Will old appliances and systems in my home be eligible for coverage?
    • A.
    • Yes, your home warranty coverage should apply to the system, appliance, or unit regardless of its age. As long as the system or appliance is in good working condition on the effective date of your plan, it should be eligible for protection.